Frequently Asked Questions

Shipping

Where do you ship?

We ship exclusively to the United Kingdom.

How long does delivery take?

Orders are processed within 1 to 3 working days. Delivery to the UK usually takes 7 to 15 working days after dispatch. The total estimated delivery time is approximately 8 to 18 working days from the date of your order.

Where are orders shipped from?

All orders are dispatched from our international warehouse. HomeHvn is operated by Valerii Malishchuk, a business based in Ukraine.

Is shipping free?

Yes. We offer free tracked delivery to the United Kingdom on all orders. There are no hidden fees or customs charges for UK buyers.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your order on our Track Your Order page. Please allow 24 to 72 hours for tracking information to appear after dispatch.

Returns and Refunds

What is your returns policy?

You have 14 days from the day you receive your order to notify us that you would like to return it. Please contact us at sales@homehvn.co.uk before sending anything back. For full details, see our Returns and Refunds Policy.

Do I need to return the item to get a refund?

In some cases, we may offer a refund or replacement without requiring the item to be returned. This may apply to damaged, defective or incorrect items. We assess each case individually.

What if my item arrives damaged or incorrect?

Please contact us at sales@homehvn.co.uk within 14 days with your order number and photos of the issue. We will offer a refund or free replacement.

Who pays for return shipping?

For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective or incorrect items, we will offer a fair resolution at no cost to you.

Orders and Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Diners Club, Discover and JCB. For full details, see our Payment Methods page.

Can I cancel my order?

You may cancel your order before it has been dispatched. Please contact us immediately at sales@homehvn.co.uk. If your order has already been shipped, please follow our returns process after receiving the item.

My order has not arrived. What should I do?

If your order has not arrived within 25 working days from the dispatch date, please contact us at sales@homehvn.co.uk with your order number. We will investigate and either resend your order or issue a full refund.

Do I need to pay any extra fees or customs charges?

No. There are no hidden fees or customs charges for UK buyers. The total amount payable is shown at checkout before you complete your order.

Contact

How can I contact you?

Email: sales@homehvn.co.uk
Phone: +380 97 444 4401
Working hours: Monday to Friday, 9:00 am – 6:00 pm UK time
We usually respond within 1 working day.