Privacy policy

Privacy Policy

Last updated: 24 May 2026

This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our store.

1. Data Controller

The data controller for your personal information. 

2. Personal Information We Collect

  • Contact details: name, shipping address, billing address, phone number and email address
  • Order information: items purchased, returns and transaction history
  • Payment information: processed securely by Shopify and our payment providers. We do not store full card details on our servers
  • Device information: IP address, browser type and interaction with our website

3. Lawful Bases for Processing

We process your personal data on the following lawful bases:

  • Contract: to fulfil your order and process payment
  • Legal obligation: to comply with tax, accounting and legal requirements
  • Legitimate interests: to prevent fraud and ensure website security
  • Consent: for marketing emails and non-essential cookies (where you have opted in)

4. How We Use Your Information

We use your data to fulfil orders and process payments, arrange shipping and facilitate returns, communicate with you regarding your order or support queries, detect and prevent fraud, and comply with legal obligations.

5. Sharing Your Information

We share your information only with service providers who help us operate our store:

  • Shopify — to power our online store
  • Payment processors — to securely handle transactions
  • Shipping carriers — to deliver your order to the UK

We do not sell your personal data to third parties.

6. International Transfers

As HomeHvn is based in Ukraine, your personal information may be transferred, stored and processed outside the United Kingdom or the EEA. Where your data is transferred outside the UK or EEA, we take appropriate steps to protect it in line with applicable data protection laws, including UK GDPR.

7. Cookies

Our website uses the following types of cookies:

  • Essential cookies — necessary for the website to function
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
  • Advertising cookies — to show relevant ads (e.g. Google Ads)

Non-essential cookies are only used with your consent. You can manage your cookie preferences through the cookie banner on our website or through your browser settings.

8. Marketing

We may send marketing emails only where you have opted in or where permitted by law. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at sales@homehvn.co.uk.

9. Data Retention

We retain your personal information only for as long as necessary:

  • Order records — as required by tax, accounting and legal obligations
  • Customer support messages — for as long as needed to resolve your request
  • Marketing data — until you unsubscribe or withdraw consent

10. Your Rights

Under UK GDPR, you have the right to access, correct or delete your personal information, object to certain processing, and withdraw consent at any time. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

11. Security

We implement appropriate security measures to protect your personal information. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

12. Contact Us

For any privacy-related questions or requests, please contact us: Email: sales@homehvn.co.uk