Refund policy

Refund Policy

ELIGIBILITY

To qualify for a return, the following conditions must be met:

— The item must be unused, unworn, and in its original packaging with all tags attached.
— You must provide your order number and proof of purchase.
— Items that show signs of use, damage, or missing packaging will not be accepted.
— Sale items and items purchased with a discount code are final sale and cannot be returned.

How to Request a Refund

Within 14 days of receiving it:

  1. Contact us at sales@homehvn.co.uk
  2. Please provide your order number and a brief description of the problem.
  3. The item must be unused, unworn, and in its original packaging with all tags attached.
  4. Please be sure to include a photo and video of the product, confirming that it is in its original packaging and unused. Emails will not be processed without this attachment!

 

RETURN SHIPPING

All returns must be shipped to our international fulfillment warehouse. The full cost of return shipping, including any customs fees or duties, must be paid by the customer. HomeHvn does not cover return shipping costs under any circumstances, including change of mind.

We strongly recommend using a tracked and insured shipping service, as we cannot guarantee receipt of your return and cannot be held responsible for items lost or damaged in transit. Untracked returns that do not arrive at our warehouse will not be refunded.

RESTOCKING FEE

A restocking fee of 15% of the item price will be deducted from your refund to cover processing and inspection costs.